Telehealth

Telehealth Questions and Answers

At Burbank Urgent Care, Telehealth is available for our urgent care services. At times, you may be unable to come to our clinic. The reason may be due to lack of time, transportation, or even distance. Many conditions may be assessed and treated via telehealth. Call us for more information or make a reservation now!

Telemedicine Near Me in Burbank, CA
Telemedicine Near Me in Burbank, CA

What is telehealth?

Telehealth is a term to describe a virtual video visit (e.g., Facetime). It is a medical encounter that allows a health care provider to evaluate, diagnose and treat a patient without the need for an in-patient visit. With the improvement of technology, Telehealth is a viable option for limited acute and chronic medical conditions.

How do telehealth works?

Our electronic medical record has a HIPPA embedded video virtual platform to provide the utmost confidentiality during the encounter. Once making a reservation, you will be text a confirmation. A follow-up phone will be made before the time to provide instructions on accessing the secure video chat screen. Upon your reservation time, you will receive a secured message to connect to the video chat. A health care professional will contact you, and your encounter would be similar to an in-patient visit only without the physical exam. If required, prescriptions are sent to your appropriate pharmacy. To book a telemedicine reservation, click here

What common conditions can Telehealth treat?

  • Colds and flu
  • Cough
  • Cellulitis
  • Pink eye
  • Minor sprain or strains
  • Sinusitis
  • Eczema
  • Respiratory infections
  • Bladder infections (UTI)
  • Insect bites
  • Sore throat
  • Chronic hypertension
  • Sunburn
  • Ear infections
  • Arthritis
  • Rash
  • Fever (low grade)
  • Diarrhea
  • Prescription refill
  • Colds and flu
  • Cough
  • Cellulitis
  • Pink eye
  • Minor sprain or strains
  • Sinusitis
  • Eczema
  • Respiratory infections
  • Bladder infections (UTI)
  • Insect bites
  • Sore throat
  • Chronic hypertension
  • Sunburn
  • Ear infections
  • Arthritis
  • Rash
  • Fever (low grade)
  • Diarrhea
  • Prescription refill

What happens if Telehealth cannot treat my condition?

At times during the Telehealth evaluation, the health care provider may determine that you require an in-patient exam at our clinic. Fortunately, we will convert your telehealth visit to a clinic visit so that you are only charged once for the same issue. Our staff will help you make an in-patient reservation that day for an in-depth consultation.

What is your Telehealth hours?

Our office hours for telemedicine are Monday through Friday 10:00 AM to 6:00 pm and Saturday and Sunday from 10:00 AM to 4:00 PM.

Now while many can book through a telemedicine reservation, some reservations have to be done in office through our clinic located at 3413 W. Pacific Avenue Suite #102 Burbank, CA 91505, as not all of our services can be conducted through telemedicine reservations. As well, if we need a more in-depth consultation in our office, you may have to make another reservation for an in-office visit. Our office hours for telemedicine are Monday through Friday 10:00 AM to 6:00 pm and Saturday and Sunday from 10:00 AM to 4:00 PM. We serve patients from Burbank CA, Glendale CA, Pasadena CA, San Fernando CA, and La Crescenta-Montrose CA.