You cannot copy content of this website, your IP is being recorded
Telehealth Services

Telehealth Services Q&A

At Burbank Urgent Care, Telehealth is available for our urgent care services. At times, you may be unable to come to our clinic. The reason may be due to lack of time, transportation, or even distance. Many conditions may be assessed and treated via telehealth. For more information, make a reservation or contact us today. We are conveniently located at 3413 W. Pacific Avenue Suite # 102 Burbank CA 91505.

Telemedicine Services Near Me in Burbank CA
Telemedicine Services Near Me in Burbank CA

Table of Contents:

What is telehealth?
How does telehealth work?
What common conditions can telehealth treat?
What happens if telehealth cannot treat my condition?
What is your telehealth hours?

What is telehealth?

Telehealth is a term to describe a virtual video visit (e.g., Facetime). It is a medical encounter that allows a health care provider to evaluate, diagnose, and treat a patient without the need for an in-patient visit. With the improvement of technology, Telehealth is a viable option for limited acute and chronic medical conditions.

How does telehealth work?

Our electronic medical record has a HIPPA-embedded video virtual platform to provide the utmost confidentiality during the encounter. Once you make a reservation, you will be texted a confirmation. A follow-up phone will be made before the time to provide instructions on accessing the secure video chat screen. Upon your reservation time, you will receive a secured message to connect to the video chat. A healthcare professional will contact you, and your encounter would be similar to an in-patient visit only without the physical exam. If required, prescriptions are sent to your appropriate pharmacy. To book a telemedicine reservation, click here

What common conditions can telehealth treat?

• Positive COVID patients
• Prescription Refills
• Conjunctivitis (Pink Eye)
• Acne
• Eczema flare up
• Allergic reaction rash
• Rash (with no concerns or Monkey Pox)
• UTI without pelvic pain or back pain
• Headache (only Migraines with person History)

What happens if telehealth cannot treat my condition?

At times during the Telehealth evaluation, the health care provider may determine that you require an in-patient exam at our clinic. Fortunately, we will convert your telehealth visit to a clinic visit so that you are only charged once for the same issue. Our staff will help you make an in-patient reservation that day for an in-depth consultation.

What is your telehealth hours?

Our office hours for telemedicine are Monday through Friday 10:00am to 6:00pm and Saturday and Sunday from 10:00am to 4:00pm.

Now while many can book through a telemedicine reservation, some reservations have to be done in the office through our clinic located at 3413 W. Pacific Avenue Suite #102 Burbank, CA 91505, as not all of our services can be conducted through telemedicine reservations. Also, if we need a more in-depth consultation in our office, you may have to make another reservation for an in-office visit. Our office hours for telemedicine are Monday through Friday 10:00 am to 6:00 pm and Saturday and Sunday from 10:00 am to 4:00 pm. We serve patients from Burbank CA, Glendale CA, Pasadena CA, San Fernando CA, North Hollywood CA, Toluca Lake CA, Sunland CA, and La Crescenta-Montrose CA.